Kaiser Permanente Call Center Job Description
- Provide daily leadership to ensure productivity and quality service goals are met. ProjectProgram Management Non-IT 14 Continuing Care 1.
Behavioral Health Social Services.
Kaiser permanente call center job description. - Manage service level to meet goals of 80 calls answered in 60 seconds or less and an average speed of answer of one minute or less. Functioning as a liaison between our members employer groups providers brokers and internal customers our customer service groups are the face and voice of Kaiser Permanente. View job Staff Nurse II Pulmonary Multi Medical Center On Call Days.
Initiates contact with the appropriate health plan medical group and facility personnel to obtain information relevant to the concern or inquiry as needed such as coordination of benefits for other insurance and eligibility inquiries Evaluates data to determine and implement the appropriate course of action to resolve the complaint andor coordinate service recovery by doing further research with account notes through medical charts and utilizing information from Kaiser Permanente. Perform general patient access and registration duties in EPIC Practice Management such as answer telephones make appointments process referrals maintain provider templates and appointment schedules verify patient demographics and insurance coverage. -Answer inbound calls from customers -Respond to emails -Work in a call center setting -Average talk time they will be held to is 4 minutes -Will take 35-55 inbound calls a day.
Regional Director II- Call Center Operations Aurora CO 01202021. Description Assists the Appointment and Advice Call Center AACC Regional Medical Director and Regional Operations Director as well as the Medical Directors Team in aligning and mobilizing people. The Enroller is accountable for facilitating targeted enrollment activities to help increase membership and build support for Kaiser Permanente.
Search job openings see if they fit - company salaries reviews and more posted by Kaiser Permanente employees. Apply to Call Center Representative Customer Service Representative Patient Access Manager and more. Search our Job Opportunities at Kaiser Permanente Aurora CO.
I loved working for the Kaiser Permanente Call Center as an Appointment Clerk and being able to assist member with scheduling their appointments-either with their Primary Health Doctor or any other Specialty Physician. They play a vital role in explaining our offerings policies and procedures as well as meeting the needs of our members across the. Kaiser Permanente conducts compensation reviews of positions on a routine basis.
Call Center Representative BB-F3DCF Bath Planet Streamwood IL. Ensure patient accounts and coverage structures meet Kaiser Permanente standards and billing requirements of various payors. Updated Mar 3 2021.
The Customer Services Representative is responsible for the increase in customer satisfaction and retention by providing members customers patients and providers with accurate consistent timely and meaningful information and prepares them to fully utilize and maximize the benefits of their KP coverage. Kaiser Permanente conducts compensation reviews of positions on a routine basis. 2912021 A traditional call center as the name suggests is focused on voice calls.
1842021 555 Kaiser Permanente Call center jobs. Such changes are generally implemented only after notice is given to affected employees. Kaiser Permanente Call Center Representative Reviews.
A free inside look at company reviews and salaries posted anonymously by employees. Operator Call Center Paging Fairfax VA 02162021. Work in Atlanta GA as a Call Center Operations Supervisor to build a career in Non-Profit Hospitals Operations Mid-Level Healthcare Customer Support Full-Time.
13 Kaiser Permanente reviews. - Supervise staff of 20-25 Service Associates and other staff as assigned. At any time Kaiser Permanente reserves the right to reevaluate and change job descriptions or to change such positions from salaried to hourly pay status.
At any time Kaiser Permanente reserves the right to reevaluate and change job descriptions or. Popular Careers with Kaiser Permanente Job Seekers. Perform general patient account management duties such as obtain prior.
Supervisor Call Center Advice Nursing - Duluth GA Duluth GA 12202020. 1112020 Making Each Interaction Extraordinary. Tapwage helps you find your next job or advance your career at Kaiser Permanente or thousands of other similar companies - 5421653.
Call Center Operations Manager Duluth GA 01272021. 4 days ago 437 Results for call center. Function as liaison to Patient Financial Services.
Even if a call center provides some multi-channel customer service the interactions are siloed in the individual channels with no view of the full customer journey. 11122019 Search for available job openings at Kaiser Permanente.
